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STUDENTS’ SATISFACTION ON THE SERVICE QUALITY PROVIDED BY
COLLEGES OF THAI NGUYEN UNIVERSITY:
A PROPOSED FORMATION PROGRAM
A Dissertation Outline
the Faculty of the Graduate School
Southern Luzon State University, Lucban, Quezon, Philippines
in Collaboration with
Thai Nguyen University, Socialist Republic of Vietnam
In Partial Fulfillment of the
Requirements for the Degree of
Doctor of Philosophy in Educational Management
By
NGUYEN TAT THANG - (VICTOR)
March, 2014
APPROVAL SHEET
THAI NGUYEN UNIVERSITY
Socialist Republic of Vietnam
SOUTHERN LUZON STATE UNIVERSITY
Republic of the Philippines
LIÊN HỆ QUẢNG CÁO 0906.345.800
ii
In partial fulfillment of the requirements for the Degree of
Doctor of Philosophy in Educational Management
this research study entitled “Students’ Satisfaction on the Service Quality Provided by Colleges of
Thai Nguyen University: A Proposed Formation Program” has been submited by Nguyen Tat Thang -
Victor, and is hereby recommended for oral examination.
PROF. Dr. WALBERTO A. MACARAAN
Research Adviser
Approved by the Oral Examination Committee, in partial fulfillment of the requirements for the
Degree of Doctor of Philosophy in Educational Management
offered by Southern Luzon State University, Republic of the Philippines in collaboration with Thai
Nguyen University, Socialist Republic of Vietnam.
(NAME OF PROFESSOR) (NAME OF PROFESSOR)
Member Member
(NAME OF PROFESSOR) (NAME OF PROFESSOR)
Member Member
(NAME OF PROFESSOR)
Chairman
Accepted in partial fulfilment of the requirements for the Degree of
Doctor of Philosophy in Educational Management
offered by Southern Luzon State University, Republic of the Philippines in collaboration with Thai
Nguyen University, Socialist Republic of Vietnam.
APOLONIA AESPINOSA, Ph.D. WALBERTO A. MACARAAN, Ed .D
Dean, Graduate School Vice President, Academic Affairs
Date___________________
ACKNOWLEDGEMENT
LIÊN HỆ QUẢNG CÁO 0906.345.800
iii
Sincerest and profound gratitude and appreciation are extended to all the persons who
in their own special ways have made this dissertation a reality.
The author is most grateful to:
Hon. Dr. Cecilia Gascon, President of Southern Luzon State University (SLSU),
Republic of the Philippines, for her invaluable contribution in establishment of the Doctor of
Philosophy in Educational Management program in Thai Nguyen University (TNU);
Prof. Dr. Dang Kim Vui, President of Thai Nguyen University, the Socialist
Republic of Vietnam for his incomparable contribution and support to the Doctor of
Philosophy in Educational Management program in Cooperation with the Southern Luzon
State University, the Socialist Republic of the Philippines;
Dr. Walberto A. Macaraan, Vice president, Academic Affairs for his support to the
tie up program between SLSU and TNU;
Dr. Apolonia A. Espinosa, Dean, Graduate school for his support to the tie up
program between SLSU and TNU;
Prof. Dr. Tran Van Dien, Rector of Thai Nguyen University of Agriculture and
Forestry for his invaluable assistance in the establishment of the Doctor of Philosophy in
Educational Management program in cooperation with the Southern Luzon State University,
Philippines;
Dr. Nguyen Tuan Anh, Former Director of the International Training Center, Thai
Nguyen University for his precious and wholehearted assistance and encouragements in the
establishment of the Doctor of Philosophy in Educational Management program in
cooperation with the Southern Luzon State University, Philippines;
Dr. Nguyen The Hung, Director of the International Training Center, Thai Nguyen
University for his precious, invaluable assistance and his sincere encouragement and support
to the students of this institution.
The Panel of Examiners, Dr. …………………..
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